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RETURNS AND EXCHANGES

RETURNS AND EXCHANGES

We are happy to accept return within 10 days of receipt and/or full cash refund, provided that:

 Items are unworn, unused or unwashed with packaging
 Items do not fall in the “discounted items” category, as defined below:

If the item you wish to exchange is out of stock, full cash refund will be given instead. Each order can only be exchanged once.

If you received a defective/incorrect item, we will be happy to replace your product at no cost or offer a full cash refund (excluding any bank handling charges and exchange rate difference). Please contact us at info@whysocool.com within 10 days of receipt, stating the problem and attach relevant photos if possible.

Items shipped without our consent may be refused up delivery.



Please contact us at info@whysocool.com before shipping your return item. Items shipped without our consent may be refused upon delivery. Please not that you are responsible for all the return cost and relevant customs taxes and duties (if applicable).


SHIPPING AND DELIVERY

Soon after your order is dispatched, we will send you an invoice with shipment confirmation by email, the information of the courier used and the tracking number of your order will be included.